Refund Policy

Last updated: June 11, 2026

All purchases are processed by Paddle, our merchant of record. Refunds are governed by Paddle's refund policy, which applies to every transaction made through them.

How to request a refund

• Use the "View receipt" link in your Paddle receipt email, or contact Paddle support at paddle.net.
• You can also email humans@juma.aiand we'll help you raise the request with Paddle.

Effect on access

• A refund or chargeback ends your access: your access keys stop working immediately.
• Purchasing again later restores access on the same account.

Nothing on this page limits your statutory rights as a consumer. See also our terms of service and privacy policy.